​LINER AGENCY
Speed & Quality Service
We are able to represent your line in the individual countries within our network using a local, regional or global agreement structure. Our offer can adapt to your individual requirements including, but not limited to:
1. Documentation
Our local teams ensure that document is submitted and processed in line with international guidelines and local regulations i.e. Delivery Order, Cargo Manifests, Bills of lading
2. Port operations
We have dedicated ships agency teams in each location who arrange for smooth inward and outward clearance of vessels as well as cargo and vessel operations during port stay.
3. Financial reporting
With a strong reputation for financial governance our local team ensure you have regular reporting on port expenses and freight collections.
4. Sales & marketing
Each location has a dedicated sales team with local market knowledge which will focus on marketing the principals services in that territory.
5. Customer care
Customers will have local points of contact that can handle any grievances as well as any queries about the liner service and cargo handling requirements.
6. Back office operations support
Experienced operations personnel can handle full or part operations support depending on the principals requirements which includes creation of stowage plans, bill of lading preparation, manifest filing, customer information management, freight invoicing etc.
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7. Claims Handling
Due to our extensive ships agency operations we have dedicated personnel who can handle claims issues in each region. This can be the difference in avoiding significant cargo and/or vessel related claims with good advice and risk management procedures.
8. Equipment Control
Whether it is a pool of containers, roll trailers, lifting gear, fenders etc our local teams can provide ongoing equipment reports showing location and status.